Privacy policy

1. Who we are

LlamaEmail is operated by Peter Kouimtzis in Australia. This policy explains what we collect to run custom-domain email during early access.

2. What we collect

• Account email, passkeys and hashed recovery codes
• Workspace, domain, mailbox and membership metadata
• Mail content and attachments you send or receive (stored to operate the mailbox)
• Security and delivery events (auth attempts, bounces, complaints, scan verdicts)
• Operational logs from our hosting provider (Cloudflare)

The public marketing site does not run analytics scripts or collect form fields beyond linking you to the app. Hosting access logs may still exist.

3. Why we use it

To authenticate you, deliver and store mail, enforce plan limits, detect abuse, scan for malware where enabled, and operate and secure the service. We do not sell your personal information.

4. Who can see mail

Mailbox access is assignment-scoped. Platform operators may access systems for support, abuse investigation and reliability. Quarantined mail stays restricted until released under product rules.

5. Processors

We use infrastructure and delivery providers (including Cloudflare for hosting/DNS/email routing and SMTP2GO for outbound mail). They process data under their terms to provide those services.

6. Retention

Account and mail data remain while your workspace is active. Soft-deleted items follow in-product Trash/purge timing. After workspace deletion completes, customer content is erased subject to residual backups and immutable audit identifiers retained for security and compliance. Independent long-term backup retention is still maturing.

7. Your choices

You can access and export mail through the product while you have access, manage people and mailboxes as an owner, and request account closure through the product or by emailing us. Australian privacy rights may also apply; contact us to exercise them.

8. Security

We use transport encryption, access controls and operational hardening. No method is perfectly secure. Report concerns to hello@llamaemail.com.

9. Changes

We may update this policy by changing the effective date on this page. Material changes will be reflected here before paid public launch.